Privacy Policy
Privacy Policy for temo
Last Updated: September 2023
1. Introduction
1.1 Epistemo ltd. ("we," "us," or "temo") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and disclose the information you provide while using temo ("the Platform").
2. Information We Collect
2.1 User-Provided Information: We collect information you provide during the registration process, consultation sessions, and interactions with the platform. This may include your name, contact details, payment information, and other relevant details.
2.2 Consultation Data: We collect information exchanged during consultation sessions between Clients and Consultants, including text, audio, and video content. This data is stored securely and used to provide services and improve the platform's functionality.
2.3 Log Data: When you use the platform, our servers automatically record certain information, such as your IP address, browser type, referring/exit pages, and operating system.
2.4 Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your interactions with the platform. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1 We use your information to provide and improve the platform's services, including scheduling consultations, facilitating communication, and enhancing user experience.
3.2 Your information may be used to communicate with you regarding account-related matters, updates, promotional offers, and important notices.
3.3 We analyse consultation data and usage patterns to improve the quality of the services, troubleshoot issues, and enhance security.
4. Disclosure of Your Information
4.1 We may share your information with Consultants to facilitate consultation sessions.
4.2 We may share your information with third-party service providers who assist in platform operations, payment processing, and data storage.
4.3 We may disclose your information to comply with legal obligations, respond to lawful requests, protect our rights, privacy, safety, or property, and enforce our Terms and Conditions.
5. Data Security
5.1 We employ reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
5.2 While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights
6.1 You have the right to access, rectify, and erase your personal data held by us. You can update your account information or contact us to exercise these rights.
6.2 You have the right to withdraw consent for processing your data at any time. This may impact your ability to use certain features of the platform.
7. Changes to this Privacy Policy
7.1 We may update this Privacy Policy from time to time. We will notify you of any significant changes and provide an updated version on the platform.
8. Contact Us
8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at info@temo.co.uk.